Uber - Redesigning Your Trips

Client

Uber

Role

UX Designer

Duration

5 Hrs

Category

UX Case Study

What does Uber do ?

The Uber app seamlessly connects you with reliable drivers, providing convenient transportation at your fingertips. Simply request a ride and enjoy a hassle-free journey to your destination.

Problem Statement

Encountering the "Your Trips" page on Uber's IOS app revealed a significant usability challenge, causing confusion and frustration among users. The issue stems from the difficulty in locating specific Uber trips within a day, attributed to unclear origin and destination details, limited trip information display, and a violation of the law of proximity. The arrangement of ride details above the map disrupts visual harmony, exacerbating user disorientation. Additionally, the deviation from user expectations, positioning ride information above the map, hinders comprehension and diminishes the overall user experience.


Furthermore, an opportunity to improve visual harmony in the header section was identified. The existence of white space on the right side of the "Your Trips" heading could be addressed for a more cohesive design. Resolving these issues is essential for optimizing user satisfaction and ensuring the efficient use of the "Your Trips" page on Uber's IOS app.


Peruse the complete case study to gain insights into how I addressed the issue at hand and proposed a viable solution.

Uber - Redesigning Your Trips

Client

Uber

Role

UX Designer

Duration

5 Hrs

Category

UX Case Study

What does Uber do ?

The Uber app seamlessly connects you with reliable drivers, providing convenient transportation at your fingertips. Simply request a ride and enjoy a hassle-free journey to your destination.

Problem Statement

Encountering the "Your Trips" page on Uber's IOS app revealed a significant usability challenge, causing confusion and frustration among users. The issue stems from the difficulty in locating specific Uber trips within a day, attributed to unclear origin and destination details, limited trip information display, and a violation of the law of proximity. The arrangement of ride details above the map disrupts visual harmony, exacerbating user disorientation. Additionally, the deviation from user expectations, positioning ride information above the map, hinders comprehension and diminishes the overall user experience.


Furthermore, an opportunity to improve visual harmony in the header section was identified. The existence of white space on the right side of the "Your Trips" heading could be addressed for a more cohesive design. Resolving these issues is essential for optimizing user satisfaction and ensuring the efficient use of the "Your Trips" page on Uber's IOS app.


Peruse the complete case study to gain insights into how I addressed the issue at hand and proposed a viable solution.

Uber - Redesigning Your Trips

Uber

UX Designer

5 Hrs

UX Case Study

What does Uber do ?

The Uber app seamlessly connects you with reliable drivers, providing convenient transportation at your fingertips. Simply request a ride and enjoy a hassle-free journey to your destination.

Problem Statement

Encountering the "Your Trips" page on Uber's IOS app revealed a significant usability challenge, causing confusion and frustration among users. The issue stems from the difficulty in locating specific Uber trips within a day, attributed to unclear origin and destination details, limited trip information display, and a violation of the law of proximity. The arrangement of ride details above the map disrupts visual harmony, exacerbating user disorientation. Additionally, the deviation from user expectations, positioning ride information above the map, hinders comprehension and diminishes the overall user experience.


Furthermore, an opportunity to improve visual harmony in the header section was identified. The existence of white space on the right side of the "Your Trips" heading could be addressed for a more cohesive design. Resolving these issues is essential for optimizing user satisfaction and ensuring the efficient use of the "Your Trips" page on Uber's IOS app.


Peruse the complete case study to gain insights into how I addressed the issue at hand and proposed a viable solution.

Uber - Redesigning Your Trips

Client

Uber

Role

UX Designer

Duration

5 Hrs

Category

UX Case Study

What does Uber do ?

The Uber app seamlessly connects you with reliable drivers, providing convenient transportation at your fingertips. Simply request a ride and enjoy a hassle-free journey to your destination.

Problem Statement

Encountering the "Your Trips" page on Uber's IOS app revealed a significant usability challenge, causing confusion and frustration among users. The issue stems from the difficulty in locating specific Uber trips within a day, attributed to unclear origin and destination details, limited trip information display, and a violation of the law of proximity. The arrangement of ride details above the map disrupts visual harmony, exacerbating user disorientation. Additionally, the deviation from user expectations, positioning ride information above the map, hinders comprehension and diminishes the overall user experience.


Furthermore, an opportunity to improve visual harmony in the header section was identified. The existence of white space on the right side of the "Your Trips" heading could be addressed for a more cohesive design. Resolving these issues is essential for optimizing user satisfaction and ensuring the efficient use of the "Your Trips" page on Uber's IOS app.


Peruse the complete case study to gain insights into how I addressed the issue at hand and proposed a viable solution.

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Project Idea?

© 2023. All rights Reserved.

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Project Idea?

© Copyright 2023. All rights Reserved.